RETURNS, REFUNDS & EXCHANGE POLICY

RETURNS, REFUNDS & EXCHANGE POLICY

Thank you for choosing VIB. Your satisfaction is our priority, and we strive to ensure a hassle-free shopping experience. If, for any reason, you are not entirely satisfied with your purchase, we’re here to help with our Returns, Refunds, and Exchange Policy.

RETURNS

You have 7 calendar days from the date of receipt to initiate a return for an item.

To be eligible for a return:

• The item must be unused and in the same condition as received.
• It must be in the original packaging.
• You must provide the receipt or proof of purchase.

REFUNDS

Upon receiving your returned item, we will inspect it and notify you of its status.

If your return is approved:

• We will initiate a refund to your credit card or original method of payment.
• Refunds will be processed within a certain number of days, as per your card issuer’s policies.

EXCHANGES

If you wish to exchange an item for a different one, please contact us within 7 days of receipt.

To be eligible for an exchange:

• The item must be unused and in the same condition as received.
• It must be in the original packaging.
• You must provide the receipt or proof of purchase.

SHIPPING

You are responsible for covering the shipping costs for returning your item. These costs are non-refundable.

In the case of a refund, the cost of return shipping will be deducted from your refund amount.

For any further assistance or inquiries regarding our Refunds and Exchange Policy, please contact our customer service team at info@wolf.bh or our Customer Service number +97313339653

We appreciate your understanding and cooperation.

Wolf Cave Trading W.L.L